10th Honda Civic Forum banner

1 - 7 of 7 Posts

·
Registered
Joined
·
59 Posts
Discussion Starter #1
I have the terrible subwoofer rattle. It is bad. I took it to the local dealer THREE times and all three times they couldn't fix it, despite their best efforts of putting in extra padding in the back. While that was going on I was also contacting Honda corporate who contacted the dealer. The dealer basically just told them I was playing my music too loud (ridiculous). I've had my car a month and I contacted Honda immediately but for the past two weeks they've been ignoring me completely. By phone, by twitter, by facebook etc.

What do I do here? I am beyond frustrated. This is something they need to fix under warranty.

If you aren't familiar with my situation, I made videos about it:

https://www.youtube.com/watch?v=8xE1pYMtyBk

https://www.youtube.com/watch?v=YMcRHwg4za8&feature=youtu.be
 

·
Registered
Joined
·
89 Posts
Holy moly that is terrible. After watching the videos and seeing the volume no where close to max, that should not be happening. I think we have a honda dealership on this website as a vendor. Maybe reach out to them and see what they think ? I'll try to find the exact member name..
 

·
Registered
Joined
·
1,587 Posts
We have a sale consultant for Honda here and his username is Riley Coleman and we have a Honda vendor called CollegeHillsHonda. There's also HondaCustSvc but they haven't been on since the 18th this month. Maybe your dealership can order you new speakers and have them covered by warranty?
 

·
Registered
Joined
·
156 Posts
Have you taken the car to a different Honda service department? It might be worth the trip. I confess I haven't had one of my Civics to a dealership since 1984 for a thermostat gasket leak, so I don't know how they work now.

I know Chevy dealers are really common for blowing smoke at Cruze owners' problems and it often requires them to go find another dealership to get something fixed under warranty.

When I was last car shopping, I took a USB stick loaded up with my favorite genres of music to test the sound systems of the various models. I also took my decibel meter with me to check road and engine noise. It was also useful to see how loud the various sound systems could get before distortion set in. The meter was pretty inexpensive (like $25 - $30) to buy and I've used it for quite a few things over the years. It will provide objective proof of just "how loud" the system is.
 

·
Registered
Joined
·
1 Posts
Good news!

I had previously brought my car to the dealership and they had told me that because Honda had no published fix for this rattling issue, they wouldnt be able to do anything.

Since then I have been in contact with Honda Customer Support and was assigned a Case manager. Over the past two weeks my Case Manager has been in touch with my dealership and today was my appointment for them to attempt a fix as suggested by the Honda Tech line.

When I went to pick up my car they mentioned that it was a long process, taking over 3 hours for them to do. Unfortunately my service writeup only references my case number and doesn't go into detail regarding the fix. I asked for some more info and they mentioned that when they had first contacted Honda Tech Line support, they were told there wasn't a fix, but then the dealership said they requested the fix again and this time they received an email with what I can assume to be some sort of TSB. I asked what was done and they said they did take apart the whole rear seat to remove the rear deck and then they applied dynamat or "foam tape" as they called it between the rear deck sheet metal and the plastic. I think they also mentioned adding foam specifically to the "lip" area, which I'm assuming is the lip where rear deck meets rear window.

I poked my head up into the trunk and looked around the inside of the cabin around the rear deck, and it looks completely like it did before. But as soon as I turned on my music, i was met with the most beautiful sound. The lack of rattling is amazing! I was concerned that maybe whatever they did would "muddle" or dampen the sound of the subwoofer but I can't say that it has. It sounds very similar to how it did before, except without the rattling. In one song that I tried so far I even noticed extra bass notes in the song that I hadn't previously recognized. It seems that the subwoofer now may be more responsive, but thats probably just a result of the rear deck having more mass and a sturdier foundation for the subwoofer speaker.


I have to say I believe my problem is fixed!

If you are experiencing this issue, please contact Honda Customer support, describe your issue, get assigned a case manager, and then hopefully your case manager can work with your dealer to provide a fix. It took me just under 3 weeks from initially calling Honda Customer Service to setting up this appointment and having a fix applied.
 

·
Registered
Joined
·
346 Posts
Good news!

I had previously brought my car to the dealership and they had told me that because Honda had no published fix for this rattling issue, they wouldnt be able to do anything.

Since then I have been in contact with Honda Customer Support and was assigned a Case manager. Over the past two weeks my Case Manager has been in touch with my dealership and today was my appointment for them to attempt a fix as suggested by the Honda Tech line.

When I went to pick up my car they mentioned that it was a long process, taking over 3 hours for them to do. Unfortunately my service writeup only references my case number and doesn't go into detail regarding the fix. I asked for some more info and they mentioned that when they had first contacted Honda Tech Line support, they were told there wasn't a fix, but then the dealership said they requested the fix again and this time they received an email with what I can assume to be some sort of TSB. I asked what was done and they said they did take apart the whole rear seat to remove the rear deck and then they applied dynamat or "foam tape" as they called it between the rear deck sheet metal and the plastic. I think they also mentioned adding foam specifically to the "lip" area, which I'm assuming is the lip where rear deck meets rear window.

I poked my head up into the trunk and looked around the inside of the cabin around the rear deck, and it looks completely like it did before. But as soon as I turned on my music, i was met with the most beautiful sound. The lack of rattling is amazing! I was concerned that maybe whatever they did would "muddle" or dampen the sound of the subwoofer but I can't say that it has. It sounds very similar to how it did before, except without the rattling. In one song that I tried so far I even noticed extra bass notes in the song that I hadn't previously recognized. It seems that the subwoofer now may be more responsive, but thats probably just a result of the rear deck having more mass and a sturdier foundation for the subwoofer speaker.


I have to say I believe my problem is fixed!

If you are experiencing this issue, please contact Honda Customer support, describe your issue, get assigned a case manager, and then hopefully your case manager can work with your dealer to provide a fix. It took me just under 3 weeks from initially calling Honda Customer Service to setting up this appointment and having a fix applied.
I guess I'll have to try that, my dealerships "Fix" was to turn down the bass in the settings and tell me this is not a high tech bose stereo. My retort was its a 450 watt stereo and it should be able to handle full bass, if not then they should not put it in the darn car.
 

·
Registered
Joined
·
13 Posts
This issue is very well known to Honda Corporate & the dealers.


We had our Civic Touring into the dealer & they fixed it to about 90% of where it should be...which is a whole lot better than how it first sounded.

There is some form of technical service bulletin on this issue, because they received info on what to do from Honda Canada. They told me however, that they couldn't tell me anything about the service bulletin from Honda Canada though....whatever.

The funny thing is they gave me one of the managers cars to drive while they had my wife's car & it's subwoofer was awesome with all of the settings both on the sub & the bass almost maxed out. The managers Civic was built in November 2015, while my wife's Civic was built in January 2016. The manager's car had not had the fix done on it so it was done right straight from the factory.

While the techs were fixing it, they checked out another manager's demo & found it was worse than my wife's Civic.....so it's really luck of the draw if you get a good subwoofer setup or not.


I have to say the dealership did their utmost best to fix the problem with the information they were provided by Honda Corporate.


This is the first Honda we've owned & by far the crappiest sub-woofer sound I've ever had in a vehicle......& it's all due to the sub-par installation.

http://www.civicx.com/threads/succe...oofer-rattle-in-west-end-gta.3460/#post-59716 Edit Report
 
1 - 7 of 7 Posts
Top