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Discussion Starter · #1 ·
Hey everyone,

First post here after not having any luck elsewhere...

I've got a 2019 which I've driven since it was new, ~74k miles on it now and out of warranty unfortunately.

Every once in a while I had noticed that the hatch would beep and unlock but then be stuck when I tried to actually lift it. Never really made much of it.. maybe I lifted too fast, who knows...

Anyway, fast forward to last week. I'm at a woman's house picking up a 20g aquarium and stand plus a big box of stuff to go with it. That's when the hatch decided to just not open AT ALL. no unlock beep when I pressed the button up by the backup camera, no sound to suggest it had unlatched, nothing.

I ended up crawling through my cargo area with a borrowed screwdriver and manually opening the thing , and ever since it has just not worked at all.

Has anyone seen or experienced this issue before? I'm not sure (and not sure how to tell) whether it's the button itself (I did notice that the lock button NEXT to the hatch button, a button I only just discovered while trying to figure this issue out, still works/beeps/ locks my doors ) , the lock mechanism, a fuse (I couldn't find a listing for this specific lock on the fuse diagrams I found online) or something else entirely?

I'm just not quite sure where to start in troubleshooting this one and would like to avoid spending hundreds at a dealership if possible...

Just a few months ago my gas door lock failed on me as well and I had to resort to manually opening that one for a while too... Last summer my AC stopped blowing cold (probably that leaking condenser issue that they're extending the warranty for) ... I have not had great luck with this car...
 

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I just had this same thing happen to me. Started by one of my rear door locks not working. Two weeks ago while trying to load a replacement toilet into my hatch the rear hatch would not open. Rolled the dice and purchased a replacement latch assembly and my issue was resolved. It was a pretty easy install. here is the part number for my 2017 LX..
Sky Font Circle Brand Darkness
 

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Discussion Starter · #4 ·
I just had this same thing happen to me. Started by one of my rear door locks not working. Two weeks ago while trying to load a replacement toilet into my hatch the rear hatch would not open. Rolled the dice and purchased a replacement latch assembly and my issue was resolved. It was a pretty easy install. here is the part number for my 2017 LX..
View attachment 22025
Hey I wanted to circle back to this quick... what were the symptoms for your issue? When you tried lifting the hatch did the button beep at all or make any sound whatsoever? I'm going back and forth on whether this could be the button itself becuase the button isn't doing the typical unlock beep , but I wasn't sure if maybe it just doesn't do that when the lock isn't working?
 

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So
Hey I wanted to circle back to this quick... what were the symptoms for your issue? When you tried lifting the hatch did the button beep at all or make any sound whatsoever? I'm going back and forth on whether this could be the button itself becuase the button isn't doing the typical unlock beep , but I wasn't sure if maybe it just doesn't do that when the lock isn't working?
Sorry for delay in response. I have an LX but I would hit the button on the key fob and I would see the lights blink on the dash but the hatch would not open. I could hear a click coming from somewhere in the dash/fuse box area when I would hit the button on the actual hatch. This indicated that electrical part was working but something in the actual latch was not. I crawled into the back and used the emergency release to open it and I verified the connections. I also used a voltmeter to verify the latch was receiving voltage. If you decide to attempt this be careful with the screws used bc they will strip easy and the top one was on there so tight I needed an impact to break it lose
 

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Discussion Starter · #6 ·
So

Sorry for delay in response. I have an LX but I would hit the button on the key fob and I would see the lights blink on the dash but the hatch would not open. I could hear a click coming from somewhere in the dash/fuse box area when I would hit the button on the actual hatch. This indicated that electrical part was working but something in the actual latch was not. I crawled into the back and used the emergency release to open it and I verified the connections. I also used a voltmeter to verify the latch was receiving voltage. If you decide to attempt this be careful with the screws used bc they will strip easy and the top one was on there so tight I needed an impact to break it lose
So I bit the bullet and brought it to a local repair shop where they told me all signs pointed to the actuator/latch. They just installed a new one today and it still didn't fix the issue. He said it seems like it must be electrical but they don't know why its not working yet. ughh
 

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Discussion Starter · #8 ·
Start by checking the fuses under the dash. Do you have a secondary key fob? does it do the same thing?
So I was trying to find a digram that showed that specific fuse and wasn't able to locate it on the list? It seemed all the OTHER door locks had a fuse but not that one for some reason...
There's a chance I missed it though?

as for a secondary key fob, from my understanding on the hatchback models nothing actually happens when you press the trunk button on the key fob. I've heard it "unlocks" but doesn't actually unlatch the hatch, but I don't really understand that one becuase as soon as you push the button on the underside of the liftgate handle, all doors unlock (and then the hatch unlatches) by default?

as of right now they're not able to get that handle button to open it either though. He mentioned that they got it to work using the "identifix" (I'm not 100% sure if that's a software of an actual tool that can be plugged into the vehicle)but that they couldnt' figure out a solution yet. I had them keep it overnight and they were going to work on it again today.
 
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