We have identified the accounts impacted by a payment processing error and have taken corrective action to refund these customers. Customers should start to receive refunds beginning Thursday, April 7, 2016. Any fees caused by this error will be waived or reimbursed, and we will assist customers with credit concerns. We are experiencing high call volumes due to this error. As a result, the average hold time is 20 - 30 minutes. We regret this inconvenience and are working diligently to resolve this matter as quickly as possible.