Infotainment issues on the Touring

49812 Views 85 Replies 39 Participants Last post by Smith, Sep 22, 2016

cdncolin

Discussion Starter · Dec 15, 2015 (Edited)

I have just joined this site to read up on the Touring trim issues with the Infotainment system. This is probably the hottest disappointment and frustration topic with the 2016 Honda Civic Touring trim. Looking through the threads here there doesn't seem to be anybody venting.

I am expecting delivery of my Touring anyday now and boy am I concerned. I have read of people having issues even as they are taking delivery of their car. Many many problems with little help from Honda. Can't begin to describe them all that are showing up on other forums.

Fellow Touring owners, what are you experiencing? Good and bad.

Reactions: 1

1 - 20 of 86 Posts

jhaze84

· #2 · Dec 15, 2015

I've had a Touring since Sunday. I have also been following the infotainment issues on the various forums closely with interest and worry. So far, I have not had any audio problems in my car. I have used the regular FM radio along with Android Auto (music and navigation). I did notice once that Android Auto wouldn't start. I had to unplug and replug my USB cable and it worked. But I noticed that my USB port is somewhat loose and has a lot of play in it. I will have to keep an eye on it to see if it gets worse.

Reactions: 1

RedCivicTouringMA

· #3 · Dec 15, 2015

I just got my Civic Touring last night, put over 200 miles in it so far, no troubles at all.
I have an Android phone, I wonder if the people having trouble have iphones?

Reactions: 1

Nessuno

· #4 · Dec 15, 2015

Hey we do have this thread http://www.10thcivicforum.com/forum...-speaker-touring-rattling-smacking-sound.html and @HondaCustSvc is involved as well! Always nice to get in touch with an official voice

cdncolin

Discussion Starter · #5 · Dec 15, 2015 (Edited)

Nessuno said:
Hey we do have this thread http://www.10thcivicforum.com/forum...-speaker-touring-rattling-smacking-sound.html and @HondaCustSvc is involved as well! Always nice to get in touch with an official voice

Yes the sub-woofer is a whole other problem. It seems to be a minor fixable issue.

Official voices from Honda regarding infotainment unit issues (from owner reports) are basically cut and run.

cdncolin

Discussion Starter · #6 · Dec 15, 2015 (Edited)

RedCivicTouringMA said:
I just got my Civic Touring last night, put over 200 miles in it so far, no troubles at all.
I have an Android phone, I wonder if the people having trouble have iphones?

It doesn't seem to an Android/Apple issue. You might suspect that with the infotainment unit being Android based.

CanGuy

· #7 · Dec 15, 2015

So people are having issues beyond the Apple CarPlay difficulties that are being discussed in this thread? http://www.10thcivicforum.com/forum...scussion-forum/5529-apple-carplay-issues.html

cdncolin

Discussion Starter · #8 · Dec 15, 2015

CanGuy said:
So people are having issues beyond the Apple CarPlay difficulties that are being discussed in this thread? http://www.10thcivicforum.com/forum...scussion-forum/5529-apple-carplay-issues.html

Most definately, Apple carplay really doesn't get mentioned too often. Lots of issues. Often people are loosing all sound no matter the source. Screen going off colour etc. thats why I'm looking for information prior to accepting delivery. You can bet I will be giving it a good test. Using the remote start also seems to to effect some peoples unit.

Reactions: 1

binko

· #9 · Dec 15, 2015

I'll second all of the issues on my Touring. Had the car for over 2 weeks now with 3 seperate trips to the dealer. Still no resolution. The problem is not Apple or Android based. The fault occurs even when the phone is off. I still have absolutely no audio of any type. I have been told a number of times that Honda is working on it with will contact me shortly once they have the fix nailed down. Major disappointment with Honda!!!!!!

Reactions: 1

Nessuno

· #10 · Dec 15, 2015

binko said:
I'll second all of the issues on my Touring. Had the car for over 2 weeks now with 3 seperate trips to the dealer. Still no resolution. The problem is not Apple or Android based. The fault occurs even when the phone is off. I still have absolutely no audio of any type. I have been told a number of times that Honda is working on it with will contact me shortly once they have the fix nailed down. Major disappointment with Honda!!!!!!

even a hard reset doesn't bring your audio back?

Mannup93

· #11 · Dec 15, 2015

Is it only the Tourings affected by this?

Ikabob

· #12 · Dec 15, 2015 (Edited)

2

I think I have found a temporary fix until Honda can find an easy permanent fix.
It's worked for me for 24 hours which is not a long testing period but is the longest stable time I've had. So I'll share it,even though it might be premature.
I have altered some settings under the heading of

"Vehicle Settings">"Door/Window Setup"
I believe there's a conflict between some of these features being on and the volume control. So, I turned them to off (the ones that could be turned to "off") ( not the auto door lock feature) Like I said, I have been stable for nearly 24 hours. I am not sure which feature is causing the conflict yet and I'm apprehensive about changing any setting since it's working so nicely. I do miss the
" Walk away auto lock" feature. (Which may be the culprit)
Please chime in if you can go farther with this lead. Like I said, it hasn't stood the test of time and I am NOT a techie...on the contrary. Also, this lead may give Honda a starting point for what may be an easy permanent fix.

No guarantees on this, but this is what I have discovered.

See less See more

RedCivicTouringMA

· #13 · Dec 15, 2015

Oh wow, I have nearly 300 miles now, and mine is still ok, Fingers crossed she stays that way!
I Love my dealership but no interest in having to keep taking my car back.
So far all is good.

cdncolin

Discussion Starter · #14 · Dec 15, 2015

I was speaking with the GM at my dealer this afternoon. My *** Touring arrives tomorrow. I expressed my infotainment worry. He acknowledged that two of their Touring vehicles have had infortainment breakdowns.

This may be the reason my Touring is a couple of weeks late. Wouldn't mind the delay if it means a working system.

drex

· #15 · Dec 16, 2015

After 2 weeks with my Touring, I finally had my first infotainment glitch. I was listening to some tracks on my Ipod. Mid track, the music stopped for a second and came back on. After it came back on, the music was extremely distorted. I checked other sources (Sirius XM, FM) and they were similarly distorted. I tried powering the system down and back up and the distortion went away. Admittedly milder symptoms than others and an easier fix, but it could happen again and/or get worse. My 3rd Honda in a row with audio issues...

binko

· #16 · Dec 16, 2015

A hard reset by the dealership service department did bring it back. Unfortunately going to the dealer everytime I want to listen to the radio doesn't really work for me.
Are you listening HONDA?

Reactions: 2

4Tires

· #17 · Dec 17, 2015

Can dealers lodge a complaint with Honda about the infotainment problem?

Reactions: 1

5TAR

· #18 · Dec 17, 2015

Don't see why they shouldn't be able to since there has to be some communication going on between the Service Manager and Honda, maybe even the service advisors.

T-REX

· #19 · Dec 17, 2015

Mannup93 said:
Is it only the Tourings affected by this?

Good question! So far my EX has had no problems.

firstblud

· #20 · Dec 17, 2015

Ikabob said:
I think I have found a temporary fix until Honda can find an easy permanent fix.
It's worked for me for 24 hours which is not a long testing period but is the longest stable time I've had. So I'll share it,even though it might be premature.
I have altered some settings under the heading of

"Vehicle Settings">"Door/Window Setup"
I believe there's a conflict between some of these features being on and the volume control. So, I turned them to off (the ones that could be turned to "off") ( not the auto door lock feature) Like I said, I have been stable for nearly 24 hours. I am not sure which feature is causing the conflict yet and I'm apprehensive about changing any setting since it's working so nicely. I do miss the
" Walk away auto lock" feature. (Which may be the culprit)
Please chime in if you can go farther with this lead. Like I said, it hasn't stood the test of time and I am NOT a techie...on the contrary. Also, this lead may give Honda a starting point for what may be an easy permanent fix.

No guarantees on this, but this is what I have discovered.

What led you to suspect the door lock controls are affecting the volume?

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