I have a 2016 civic touring that i bought in June. Since then I have had the car in the shop almost a month trying to get the navigation fixed. After the second time they attempted to send me home with a broken Nav, I told them to kindly keep it until fixed. They are currently replacing the entire navigation head unit. They have attempted to replace the antenna, restoring the nav back to factory with no luck. My real fear is that the head unit will not fix this problem. Anyone else had any luck with fixing the NAV that would not detect the cars location?
Navigation replacement from dealer
1 - 12 of 12 Posts
Just a quick update!!! Still dont have my car back yet. They have had it for 2 months!!! They have replaced the entire nav system and info center. They now called me to tell me they think it is the gauge cluster that's causing interference with the nav antenna. So they will be replacing that this week.
Final verdict!!!
After they attempted to send me home twice with the same issue (of course I refused to take it home), they ended up replacing everything from the GPS antenna to the navigation unit itself and the infotainment center. None of those ended up fixing the problem. I took the car to them July 1st!!!!! After many wrong part exchanges, scratching up my touch screen and not replacing it, and somehow the front right fender has a dent that they are talking over if they are fault about, they did finally fix the problem!! The issue was apparently interference coming from the instrument cluster (speedometer) that was causing the GPS to have no signal, which they ended up replacing, which finally fixed the issue. The Nav works awesome now, like it should have from day one. Im glad they fixed it, but kind of disappointed that it took 2 months, and they scratched up my touch screen and dented the front fender, which im sure was an accident, but Ive paid for the car for 3 months and they've had it for two of them.
After they attempted to send me home twice with the same issue (of course I refused to take it home), they ended up replacing everything from the GPS antenna to the navigation unit itself and the infotainment center. None of those ended up fixing the problem. I took the car to them July 1st!!!!! After many wrong part exchanges, scratching up my touch screen and not replacing it, and somehow the front right fender has a dent that they are talking over if they are fault about, they did finally fix the problem!! The issue was apparently interference coming from the instrument cluster (speedometer) that was causing the GPS to have no signal, which they ended up replacing, which finally fixed the issue. The Nav works awesome now, like it should have from day one. Im glad they fixed it, but kind of disappointed that it took 2 months, and they scratched up my touch screen and dented the front fender, which im sure was an accident, but Ive paid for the car for 3 months and they've had it for two of them.
Joined
·
382 Posts
anymore...most dealer service personnel are equipped and trained to 'replace' a part. and that is when the OBDII tells them which part to replace. plug in the computer...and tah-dah. part x is bad. replace part x with new part. book says 4 hours. here's the diagram on how to do it.
when it comes to diagnosing an issue or wrenching on it to pinpoint the problem...most don't have a clue. and with all the electronics in cars nowadays...it can get lengthy and frustrating to trace down an electrical issue. most dealers don't have true 'mechanics' anymore...they have college degreed automotive engineers who can read computer printouts and diagrams.
good news...is they did fix it....bad news..you got a new dent you didn't pay for! they threw that in for free.
when it comes to diagnosing an issue or wrenching on it to pinpoint the problem...most don't have a clue. and with all the electronics in cars nowadays...it can get lengthy and frustrating to trace down an electrical issue. most dealers don't have true 'mechanics' anymore...they have college degreed automotive engineers who can read computer printouts and diagrams.
good news...is they did fix it....bad news..you got a new dent you didn't pay for! they threw that in for free.
Fortunately unlike many out there you have a bit of a papertrail going on, on this forum, which can do damage to the brand and even the dealership if they don't follow through and do what's right.
That's the great thing about social media.
1 - 12 of 12 Posts
