10th Honda Civic Forum banner

1 - 20 of 20 Posts

·
Registered
Joined
·
12 Posts
Discussion Starter #1 (Edited)
Honda has posted this information:

DATE: January 8, 2016
TO: All Honda Sales, Service & Parts Managers and Personnel
FROM: Campaign Administration
Re: Product Update: 2016 Civic Touring Audio Amplifier

Today, January 08, 2016, American Honda Motor Co., Inc. is announcing a product update for 3,703 model year 2016 Civic Touring vehicles to improve the programming of the audio amplifier.

Basic Problem

An error in the power amplifier DSP (Digital Signal Processor) boot-up software may cause failed initialization at engine start, resulting in muted condition and no audio sound.

The Repair

Apply updated DSP Audio Software Version 3.50 to the audio amplifier via USB memory stick to affected units. A vehicle production line countermeasure was applied starting December 18, 2015 at HCM and December 16, 2015 at HMIN.

Service Bulletin

Service bulletin 16-001, Product Update: 2016 Civic Audio Amplifier has been posted to the Service Information System today in support of this campaign. It includes information on the tool (USB memory stick), warranty and repair procedure information related to this product update.

Parts Information

There are no parts associated with this product update.

Tools Information

Your dealership will receive a package directly from Pioneer with a USB Memory Device/Stick providing the C/M DSP Audio Software Version 3.50. The package will be arriving addressed to the Service Manager/ Service Bulletin 16-001 and will have the following information on the label:

ATTENTION

SERVICE MANAGER

Service Bulletin: 16-001


Client Notification

American Honda expects to notify owners of affected vehicles by the middle of February 2016.

As always, please make sure to check iN VIN status to determine if a particular vehicle is eligible for this product update.
 

Attachments

·
Registered
Joined
·
143 Posts
This doesn't say Touring anywhere, so is this a global issue? Also I've never been notified of a TSB. So this will only happen if we complain about the issue, correct? How do I know if my vehicle is part of the 3703 count? (haven't had the issue but I only have 110 miles so far)
 

·
Registered
Joined
·
1,587 Posts
Good news is that it's just a usb systems update that takes 30 minutes.
Taking a look at the instructions, the update seems like something the average person can do
 

·
Registered
Joined
·
331 Posts
the update seems like something the average person can do
They certainly don't want owners mucking around in the diagnostics menu.But this is for the amplifier, so hopefully it's a special case.

Hopefully for an infotainment update the head unit can recognize a stick with the update and start the process itself. MyFordTouch could do this. Insert the properly prepared stick and up would come directions and a prompt to proceed. That simple. Click OK and off it would go. For an hour or so. With the engine running the whole time. And all your settings, phone pairings, WiFi keys, etc., would be lost at the end.
 

·
Registered
Joined
·
1,587 Posts
Nah, Honda's not going to let us do it ourselves but it looks so easy from the PDF walk through.

1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.
2. Insert the USB update device into the USB port in the center console.
3. Set the vehicle power mode to ON.
4. Allow the audio system to boot up (about 20 seconds), then press and hold the MENU, AUDIO, and Day/Night
buttons at the same time until the diagnostic screen appears.
5. Select Detail Information & Setting
6. Select Functional Setup.
7. Select AMP Repro.
8. Select Check.
NOTE: This is also the screen to confirm the software was updated
9. Select Yes to start the update.
NOTE: Once the progress bar appears no action is needed. You do not have to oversee the update until it is
loaded.
10. When the confirmation screen appears, the update is complete. Do not remove the USB device.
11. Set the vehicle’s power mode to OFF and leave it off for at least 90 seconds.
12. Repeat steps 3 through 8 and confirm the DSP software version was updated

A lot simpler with the pictures in there too.
If only they had the self serve for this. Just charge me for the use of your USB stick and Jumper battery.
 

·
Registered
Joined
·
331 Posts
I'm betting that 99% of the times this procedure gets performed by a dealer, step #1 is ignored and, every one of those times, nothing bad happens as a result.
 

·
Registered
Joined
·
1 Posts
I have a 2016 Civic EX and am having the following issues:

There is no CD Player in the car, so I loaded some MP3’s onto a thumb drive and stick it into the USB port in the center arm rest. It plays the songs and allows you to navigate through folders or just play on Random. The problem I, about 1 out of every 3 songs will just stop playing. You then have to wait a second and then skip to the next song to get audio again. All my songs are the same format. I can even play the same song again and get through the whole thing this time.

Other issue, when connecting my iPhone 6 to the USB under the radio, I can use the Apple Carplay feature to play the music from my phone. When I turn on the right blinker, it kills the audio and I get a black screen on the control panel. I can get back to FM audio by using the Home button, but cannot get Carplay up again unless I reboot the audio or restart the car. I did turn of the feature that switches to the side camera everytime you turn the right blinker on, but still have the same issue.

Minor issue, after pairing my phone with the car, using Bluetooth, they do not autoconnect the next time I get in the car. I have to manually connect everytime I get in the car.
 

·
Registered
Joined
·
12 Posts
Audio tsb

Had mine flashed with the tsb and it starts right up , am glad I did it, mine wasn't as bad as most but sometimes it might take 30-40 seconds for the audio to start. :)
 

·
Registered
Joined
·
1 Posts
I have a 2016 Civic EX and am having the following issues:

There is no CD Player in the car, so I loaded some MP3’s onto a thumb drive and stick it into the USB port in the center arm rest. It plays the songs and allows you to navigate through folders or just play on Random. The problem I, about 1 out of every 3 songs will just stop playing. You then have to wait a second and then skip to the next song to get audio again. All my songs are the same format. I can even play the same song again and get through the whole thing this time.

Other issue, when connecting my iPhone 6 to the USB under the radio, I can use the Apple Carplay feature to play the music from my phone. When I turn on the right blinker, it kills the audio and I get a black screen on the control panel. I can get back to FM audio by using the Home button, but cannot get Carplay up again unless I reboot the audio or restart the car. I did turn of the feature that switches to the side camera everytime you turn the right blinker on, but still have the same issue.

Minor issue, after pairing my phone with the car, using Bluetooth, they do not autoconnect the next time I get in the car. I have to manually connect everytime I get in the car.
Heard it's a known issue, please call your local Honda dealer
 

·
Registered
Joined
·
2 Posts
accessing this menu with color audio system (LX)

Nah, Honda's not going to let us do it ourselves but it looks so easy from the PDF walk through.

1. Connect a battery charger or a fully charged jumper battery to the vehicle and leave it connected during the entire
update procedure to maintain a steady voltage.
2. Insert the USB update device into the USB port in the center console.
3. Set the vehicle power mode to ON.
4. Allow the audio system to boot up (about 20 seconds), then press and hold the MENU, AUDIO, and Day/Night
buttons at the same time until the diagnostic screen appears.
5. Select Detail Information & Setting
6. Select Functional Setup.
7. Select AMP Repro.
8. Select Check.
NOTE: This is also the screen to confirm the software was updated
9. Select Yes to start the update.
NOTE: Once the progress bar appears no action is needed. You do not have to oversee the update until it is
loaded.
10. When the confirmation screen appears, the update is complete. Do not remove the USB device.
11. Set the vehicle’s power mode to OFF and leave it off for at least 90 seconds.
12. Repeat steps 3 through 8 and confirm the DSP software version was updated

A lot simpler with the pictures in there too.
If only they had the self serve for this. Just charge me for the use of your USB stick and Jumper battery.

Does anyone know how to access the developer menu on the LX with color audio? I am having a hard time over here.

Thanks
 

·
Registered
Joined
·
2 Posts
Radio issues

I recently purchased a 2016 Touring and am experiencing radio issues in the form of a loud popping sound or no radio sound at all. I've taken it in and they are contacting their tech people, but what I really want to know is what happens next? Has anyone had this same issue and if so what was the ultimate fix? It's extremely frustrating to be driving a BRAND NEW car with this issue. Please help!
 

·
Registered
Joined
·
2 Posts
I have noticed the same issue with my 2016 Honda Civic Sedan Touring. However, when I first got my car, after two weeks, I was getting the flicking screen, where it would have blinking. Also, I have noticed it won't let me make blue tooth calls now. I have done everything to turn my car off and on. I have also deleted the saved phone in the blue tooth in the car, and tried to re add it. It wouldn't let me. It lets me play my music off my phone. This is Very frustrating, as when I take long trips and drive, I talk to my mom on the phone through blue tooth. I truly hope the dealership will know what to do upon this. This is getting nerve racking. I love my civic, but it seems that it won't fix this issue that I am having.
 

·
Registered
Joined
·
22 Posts
I'm having the crackling issues with sound especially on a phone call. Apple Carplay doesn't work correctly either. My most recent version installed is Ver.1.F190.19. Can anyone confirm if there is a more up-to-date application version for the Radio?

Truckin
 

·
Registered
Joined
·
382 Posts
radio, i'm not sure about....but i believe some were experiencing issues with carplay when they upgraded to IOS 10.
 

·
Registered
Joined
·
1,587 Posts
Best way to test this out is to borrow someone's iPhone that's running on an older operating system. If the problem doesn't occur again then it's the phone's fault, if it's still there then something is wrong with the infotainment system.
 

·
Registered
Joined
·
22 Posts
I understand where you're coming from. However, when the system tends to freeze sometimes upon initiation (Prior to me connecting/starting Apple Carplay) I think there may be an issue with the software still hidden somewhere. Now, I've reviewed several of the "YouTube" videos where customers have documented how long it takes the system to start up prior to this TSB update; I can honestly say mine isn't anywhere near that, but every now and again it will lag and or freeze. I feel there are still some bugs present that need to be eradicated. Just my opinion...
 
1 - 20 of 20 Posts
Top